Shipping and Payment Policy
Shipping policy
At VerolynBoutique, we are committed to delivering your order as quickly and reliably as possible. This Shipping Policy describes our procedures, timeframes, and costs for all orders within the United Kingdom. We sell exclusively to consumers in the United Kingdom, and all transactions are governed by the consumer protection law of the United Kingdom, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
1. Free Shipping Throughout the United Kingdom
We are pleased to offer Free Standard Shipping on all orders delivered within the United Kingdom. There is no minimum order value required, and there are no hidden handling or processing fees. The price you see at checkout is the final price you pay.
Optional Priority Shipping (£3.95): At checkout you can choose Priority Shipping for £3.95. Orders with Priority Shipping are given priority by our team: they are processed and passed on to our fulfilment partner before orders with Free Standard Shipping. Priority Shipping relates to the handling of your order by our team; it does not shorten the courier's transit time and does not constitute a guaranteed delivery date. If we fail to process your Priority Shipping order with priority, we will refund the £3.95 Priority Shipping fee to you. The full terms for Priority Shipping are set out in our Terms and Conditions.
2. Shipping Destinations
We ship exclusively to residential and commercial addresses within the United Kingdom. At this time, we do not ship to:
- International addresses outside the United Kingdom.
- PO boxes or poste restante (general delivery) addresses.
- Parcel forwarding services or third-party logistics hubs.
3. Order Processing and Preparation
All orders are processed and prepared for shipping within 1–3 business days (Monday to Friday, excluding UK and international public holidays). Orders with Priority Shipping are processed before orders with Free Standard Shipping.
Order cut-off time: 5:00 PM Dutch time (4:00 PM UK time). Orders placed after this time will begin processing on the next business day.
Confirmation: You will receive an order confirmation email immediately after your purchase, followed by a shipping confirmation email with tracking details as soon as your order has been dispatched.
4. Estimated Delivery Times
We work with trusted international and local fulfilment partners to deliver your items. Because our products are shipped directly from our partners' warehouses to offer you the best value, please allow for the following estimated timeframes:
Our total delivery times are usually 5–11 working days, which are made up of two parts as follows:
- Processing time: 1–3 working days (order confirmation, customisation, quality inspection, packing).
- Delivery time: 3–8 working days (this is affected by the place of delivery; the time includes the period from our international shipping house to your door).
Note: Delivery times are estimates and may vary depending on your location (urban or rural area), customs processing, or seasonal courier delays. Unless we have agreed a specific delivery date with you, we will deliver your order without undue delay and in any event no later than 30 days after the day on which the contract is concluded, as required by the Consumer Rights Act 2015. If we fail to do so, you have the rights described in that Act, including the right to treat the contract as at an end and receive a full refund.
5. Order Tracking
Once your order has shipped, we will send you a Shipping Confirmation email containing a unique tracking number and a link to monitor your parcel's progress. Please allow 24–48 hours for tracking information to update after the email is sent. You can track your order yourself at any time via our "Track Order" page (in the header menu) and contact us at any time if you have any questions.
6. Customs, Duties, and Import Charges
Because your order may be shipped from our international fulfilment centres, it may be subject to UK customs checks.
No additional charges: VerolynBoutique covers all customs duties, import charges and clearance fees. You will never be asked to pay any additional costs upon delivery.
Transparency: Your parcel may indicate an international origin on the shipping label; this is a standard aspect of our direct-to-consumer sales model.
7. Delivery Issues and Damaged Items
Missing orders: If your order has not arrived within 15 business days, please contact us at info@verolynboutique.co.uk. We will check with the courier and provide you with an update within 24 hours. If your order is confirmed lost, we will send a replacement or give you a full refund, at your choice.
Item damaged on arrival: If your item arrives damaged, take a photo of the product and the packaging and email it to us as soon as possible. We will arrange a free replacement at no cost to you. In most cases, you do not need to return the damaged item. This does not affect your statutory rights under the Consumer Rights Act 2015.
Incorrect address: Please ensure your shipping address is correct at checkout. Parcels cannot be redirected once they have been shipped.
Terms of payment
We offer the following payment options:
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
- Klarna
All prices are shown in pounds sterling (GBP). Payment is taken at the time you place your order. All transactions are processed securely by our payment providers; we do not store your full card details.
Contact
Email: info@verolynboutique.co.uk
Response time: within 24 hours
Hours: Monday to Friday 8:00 AM – 5:00 PM and Saturday 9:00 AM – 2:00 PM (UK time)